Frequently Asked Questions
Everything you need to know about your Horseware shopping experience, from equestrian gear care to global shipping.
How do I determine the correct rug size for my horse?
To find the perfect fit, measure your horse from the center of the chest, around the widest part of the shoulder, and to the center of the tail. Use our comprehensive size guide available on each product page to match these measurements to our sizing standards.
What is the shipping timeframe for international orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries can take between 7-14 business days depending on the destination and customs processing.
Are Horseware blankets covered by a warranty?
Yes, our Rambo and Rhino turnouts come with a 3-year waterproof and breathability guarantee. To activate your warranty, please ensure you register your purchase on our website within 90 days of buying.
What is your return policy for riding apparel?
We accept returns on all unworn apparel with original tags attached within 30 days of purchase. Please note that for safety reasons, riding helmets and personalized items cannot be returned unless they are defective.
How should I clean and maintain my horse rugs?
We recommend professional cleaning with specialized rug washes to maintain the waterproof coating. Avoid using domestic detergents or fabric softeners, and always air dry your rugs away from direct heat sources.
Do you offer professional or yard discounts?
Yes, we provide exclusive pricing for professional riders, trainers, and large boarding yards. Please contact our trade team via the 'Pro Account' link at the bottom of the page to apply for a commercial account.